Terms & Conditions

1. Acceptance of Terms

By accessing our website or using our services, you agree to these Terms and our Privacy Policy. If you disagree, please stop using it immediately.

2. Scope of Services

We provide outpatient consultations, inpatient facilities, diagnostics, surgeries, telemedicine, and support services via our website and app.

3. Appointments & Cancellations

• Appointment bookings are subject to availability.
• A cancellation/rescheduling fee may apply if you notify us less than 24 hours in advance (unless due to an emergency).
• No-shows for RL-dependent services may forfeit prepayments.

4. Pricing & Payments

• Charges are as displayed at the time of booking or admission.
• In-network insurance billing is provided where applicable.
• You’re responsible for non-covered amounts, co-payments, or deductibles.
• We reserve the right to adjust rates; you’ll be informed in advance.

5. Your Obligations

• Provide complete, accurate, and up-to-date personal and medical information.
• Inform us of any treatment changes, third-party consultations, or foreign treatments.
• Cooperate with medical staff and follow treatment plans.
• Respect hospital property and staff.

6. Disclaimers & Limitations of Liability

• We offer no guarantee as to outcomes; treatment varies by individual.
• We are not liable for indirect, incidental, or consequential damages.
• Our aggregate liability for negligence or contract breach is capped at the total amount paid by you.
• Liability does not cover events caused by force majeure (e.g., natural disasters, strikes).
• The purpose of the information on this website is to introduce Medone Hospitals to you, the brand, our doctors and services that we offer. The information on this website is subject to change and can never be misconstrued as being equivalent to a medical consultation. The content cannot be considered, complete, precise or final in any manner. 

7. Intellectual Property

All website/app content, trademarks, logos, and medical content are our property. Usage without authorisation is prohibited. You may download materials for personal, non-commercial use, subject to copyright law.

8. User Submissions

If you submit feedback, reviews, or content, you grant us an unrestricted, royalty-free license to use, reproduce, modify, and publish them without attribution.

9. Third-Party Content & Links

Our services may link to third-party sites. We do not endorse or have control over their content. These Terms don’t apply to third-party interactions.

10. Governing Law & Dispute Resolution

These Terms are governed by Indian law. Disputes will be referred to arbitration in Hyderabad under the Arbitration and Conciliation Act, 1996. Arbitration decisions are final and binding.

11. Modifications to Terms

We may modify these Terms at any time by posting updated terms online. Continued use after updates means acceptance.

12. Contact Information

For queries about Policies or Terms:
Email:
Address: